SUPPORT
Get back to moving money.
Clear help for recovery, payments and wallet safety.
Start here
A payment looks uncertain
Open Activity and check its status before trying again. If a payment says Processing or Status unavailable, do not send it a second time until the first attempt is resolved.
USDT is not sending
Confirm the request says USDT on TRON and that the wallet has enough TRX for the network fee. Never send USDT to an address on a different network.
Restore a wallet
Use Restore existing wallet on a physical device and enter the recovery words in the correct order. BUMP support will never ask you to send, photograph or paste those words anywhere else.
Lost or replaced device
Restore from your written recovery words on the replacement device. Do not remove BUMP from the old device until the replacement wallet has been checked.